Shipping Policy
Delivery Policy - Ensuring Each Office Chair Arrives Safely
Office computer chairs, as large furniture items that are frequently used, the safety and timeliness of the transportation process directly affect your usage experience. The following is the detailed delivery policy for overseas users, covering from order processing to final signature, ensuring your goods are protected throughout the process.
Delivery Area
Currently, our delivery network covers major countries and regions around the world. The core areas include:
North America: United States (domestic and Hawaii, Alaska)
Europe: All member states of the European Union, the United Kingdom, Switzerland, Norway, Iceland
Asia-Pacific: Australia, New Zealand, Japan, South Korea, Singapore, Malaysia
Other regions: You can input specific countries/regions through the "Delivery Area Inquiry" tool on the official website to check if delivery is supported and the relevant conditions.
Note: Some remote islands, war-torn areas, and regions with weak logistics infrastructure are currently not supported for delivery. Please confirm before placing an order.
Order Processing and Delivery Timeliness
Order Review: Orders submitted before 14:00 on a working day will be verified and confirmed with inventory on the same day; orders submitted after 14:00 or on holidays will have the review process postponed to the next working day.
Warehouse Delivery: Reviewed orders will be dispatched from the nearest overseas warehouse (Texas warehouse in the United States, South Holland warehouse in the Netherlands, Singapore warehouse):
Near Warehouse Orders: 24-48 hours after dispatch
Cross-Warehouse Allocation Orders: 3-5 working days after dispatch (due to differences in inventory distribution, items need to be transferred from other warehouses)
Logistics Selection: The default is to use professional large furniture logistics service providers (such as YRC Freight in the United States, DSV in Europe) to ensure the safety of office chair transportation; you can also pay an additional fee to upgrade to "White Glove Service" (including door-to-door installation, packaging cleaning, only supported in some major cities).
Delivery Timeliness and Fees
Delivery Timeliness
Near Warehouse Areas: 2-4 working days (such as orders from the western United States dispatched from the Texas warehouse, an additional 1-2 days are required)
Europe: 4-6 working days (no border delays within the European Union)
Asia-Pacific: 6-9 working days (including cross-border customs clearance time)
Remote Areas: The above timeliness is increased by 2-4 working days, subject to the real-time information of the logistics company.
Delivery Fees
Base Fee:
Orders with an amount of $599 or more (or equivalent local currency): Free base fee
Orders with an amount less than $599: Calculated based on the volume of the goods and the destination, the fee range is $39-149 (displayed automatically when placing an order)
Additional Fees:
Remote Delivery Fee: $25-70 (such as Alaska in the United States, northern Canada, etc.)
Elevator Inaccessibility Floor Fee: $15 per floor (for floors above three, please note in the order remarks)
White Glove Service: $99-249 (including door-to-door delivery, unpacking, installation, packaging cleaning, only supported in some major cities)
Packaging and Signature Compliance
Professional Packaging: All office chairs are fully wrapped with seven-layer corrugated cardboard + EPE foam, damaged parts such as chair legs and armrests are equipped with hard plastic covers, core components such as air pressure rods are independently sealed and packaged and accompanied by installation instructions, ensuring that the office chairs are protected from bumps and wear during transportation.
Signature Attention:
When receiving the goods, please check the packaging on the spot. If there is any damage or deformation, you can ask the logistics personnel to open the box together for inspection.
If you find that the chair frame is deformed, the net fabric is torn, or accessories are missing, please note the specific situation on the signature sheet and take photos within 24 hours. Contact the customer service and we will arrange for a free re-delivery or refund. If you sign for the package without inspecting it, any subsequent transportation damage issues will be your responsibility to prove.
Unboxing instructions: The packaging contains unboxing tools (special blades). Please remove it carefully according to the instructions to avoid scratching the seat; it is recommended to keep the original packaging for at least 15 days for return and exchange purposes.
Customs clearance and exception handling
Customs clearance instructions: Cross-border orders need to undergo customs inspection. We will provide a complete commercial invoice and origin certificate. Orders from regions such as the EU and the US already include import duties (shown in the order amount), and no additional payment is required; for other regions, the customs duties that may be incurred will be paid by you to the local customs upon receipt (the system will prompt the estimated amount when placing the order).
Delivery exceptions:
Delayed delivery: If the package is still not delivered within 3 days beyond the expected time, you can contact the customer service to inquire and confirm the delay caused by logistics. We will provide a $15 no-qualifier coupon.
Lost goods: After the logistics provider confirms the loss, we will arrange for a replacement or full refund (including shipping fees) within 5 working days.
Refusal of signature handling: If the goods are returned due to unjustified refusal of signature, you will be responsible for the return shipping cost and warehouse warehousing fee (usually 15% of the order amount).
We always prioritize the safe delivery of the goods. Every logistics link is strictly controlled. If you have any questions about delivery, please contact our logistics hotline customer service (available in the main time zones of global major regions), and we will follow up on the order status for you throughout the process.