Terms & Conditions

Terms and Conditions - Clearly Defining Your Rights and Obligations with Us
Welcome to visit our official website of the overseas store of office computer chairs and use the related services. Before you register an account, place an order, or participate in any activities, please carefully read these terms and conditions. Your use of our services will be deemed as complete acceptance of these terms. Scope of Application
This clause applies to all users who visit our official website (including mobile websites and applications), purchase our office computer chairs and related accessories, and receive our after-sales service. We reserve the right to modify this clause at any time. The modified terms will be announced on the homepage of the website and will take effect from the date of publication. If you continue to use our services, it will be deemed that you accept the modified content.
Account Registration and Management
If you wish to make purchases on our platform, you need to register an account. When registering, you should provide true, accurate, and complete information (including name, email, contact information, etc.), and update the information in a timely manner if it changes. Any losses resulting from inaccurate information or failure to update in a timely manner shall be borne by you.
You are fully responsible for the account password and account activities. You are not allowed to lend, rent, or sell the account to others. If you find abnormal login or unauthorized use of the account, you should immediately notify us. We will assist you in taking measures such as freezing the account to ensure security, but we will not be responsible for direct or indirect losses caused by account theft.
We have the right to suspend or terminate your account if we find that you violate this clause, engage in fraudulent behavior, or abuse the account, and there is no need to give advance notice.
Order and Payment
When you submit an order on our website and complete the payment, it is considered that you have made a purchase offer to us. We will review the order within 2 working days after receiving it. If the order is confirmed and the goods are dispatched, the order will be officially established. If the goods are unavailable due to stock shortage, information errors, etc., we will promptly notify you and refund the full amount.
All product prices are based on the currency unit displayed at the time of order confirmation (such as US dollars, euros, etc.), including the cost of the product itself and the taxes clearly marked (taxes in some regions may need to be paid separately, refer to the settlement page), but do not include shipping fees (except for promotional activities with special explanations).
You should pay the amount as specified in the order. The supported payment methods include international credit cards (Visa, Mastercard, etc.), PayPal, etc. The specific information is displayed on the settlement page. If there are problems with payment, such as failure or delayed refund, we will assist you in communicating with the payment institution, but we will not be responsible for losses caused by payment system failures, bank policy adjustments, etc., which are not our reasons.
Once an order is confirmed, except for special circumstances (such as product quality problems, wrong delivery, etc.), you cannot unilaterally cancel the order. If you insist on canceling, you will need to pay a penalty of 10% - 20% of the order amount (the specific ratio depends on the status of the product).
Products and Delivery
We guarantee that the office computer chairs and accessories sold are brand new and genuine, in compliance with relevant national quality standards and certification requirements (such as ANSI/BIFMA in the United States, EN 1335 in the European Union, etc.), and provide corresponding qualification certificates and warranty vouchers with the products.
The specifications, dimensions, materials, colors, etc. of the products are subject to the description on the official website. We will do our best to ensure the accuracy of the information, but there may be slight differences due to production batches, shooting light, etc. The specific information is subject to the received physical product. If you have any questions about the product information, you can contact the customer service before placing the order.
Delivery-related matters please refer to our "Shipping Policy". You should provide an accurate delivery address and contact information to ensure the smooth delivery of the goods. If the goods are returned or damaged due to incorrect address, no-show for delivery, etc., the relevant shipping and handling fees will be borne by you.
Return, Exchange, and Warranty
If the goods you receive have quality problems (such as deformed chair frame, torn fabric, missing accessories, etc.) or do not match the order description, you can submit a return or exchange application within 30 days after receiving the goods. After our confirmation, we will arrange a free return or exchange for you, and the return and shipping fees will be borne by us.
If you apply for a return due to personal reasons (such as "disliking" or "buying the wrong size"), you must meet the conditions that the product is brand new and unused, the packaging is intact, and all accessories are complete. You will also need to bear the return shipping costs. At the same time, we will charge a 15% handling fee of the original price (to cover storage, processing, etc. costs).
The office computer chairs we provide enjoy a 5-year frame warranty (for the frame, air pressure rods, and other core structures) and a 2-year accessory warranty service (for armrests, rollers, etc. for easily damaged parts). The warranty period is calculated from the date of product receipt. The warranty does not cover faults caused by human damage, improper use, or unauthorized modification. During the warranty period, we will provide free repair or replacement services; after the warranty period, repairs will require payment of part costs and labor costs. Intellectual Property Rights
All the content on our official website (including text, images, trademarks, designs, software, etc.) is protected by intellectual property-related laws and is owned by us or the relevant rights holders. Without authorization, you are not allowed to copy, disseminate, modify, or use this content. Otherwise, you will be held liable for the corresponding legal consequences.
The comments, photos, and other content you upload during the use of our services are regarded as your grant of us with a free, non-exclusive, and transferable right of use. We can use these contents for promotional purposes, product improvement, etc., without incurring any additional costs.
Limitation of Liability
Within the scope permitted by laws and regulations, we shall bear reasonable compensation liability for direct losses (such as damaged goods, delayed refund) caused by the use or inability to use our services or the purchase of goods. However, we shall not be liable for indirect losses, expected loss of benefits, mental harm, etc.
In case of service interruption or inability to fulfill orders due to reasons beyond our control (such as natural disasters, wars, government bans, etc.) or third-party service failures (such as logistics delays, payment system paralysis), we shall not be held responsible, but will do our best to minimize the impact.
We shall not be liable for any losses you may suffer due to relying on the information on our official website (such as dimensions, installation instructions, etc.). It is recommended that you carefully verify the product information before purchase or consult the customer service for confirmation.
Applicable Law and Dispute Resolution
The formation, validity, interpretation, and execution of these terms shall be governed by the laws of your country/region (if there are no special provisions, the laws of New York, New York, USA shall apply by default).
Any disputes arising from these terms or the use of our services shall be resolved through friendly negotiation between the parties; if no settlement is reached through negotiation, either party has the right to file a lawsuit with a court having jurisdiction in the main operation location of our company (New York, New York, USA). 
If you have any questions regarding these terms, please contact us via the customer service email (pushpin-spirit-06@icloud.com) or the customer service hotline. We will provide you with detailed explanations. Thank you for your understanding and cooperation!